Privacy Policy
Studysmart Bayside Privacy Policy
Effective Date: [20/11/2024]
Studysmart Bayside ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information in accordance with the Privacy Act 1988 (Cth) and other applicable Australian privacy laws. By engaging our services, you agree to the terms outlined in this Privacy Policy.
1. Collection of Personal Information
We collect personal information necessary to provide tutoring services, including:
- Students: Name, date of birth, school year level, academic records, and progress notes.
- Parents/Guardians: Name, contact details (e.g., phone, email, address), and payment information.
- Tutors: Name, qualifications, employment history, Working With Children Check (WWCC) status, and contact details.
We collect this information directly from you via forms, email, phone, or in-person interactions.
2. Use of Personal Information
We use your personal information to:
- Deliver tutoring services tailored to students' needs.
- Communicate with students, parents, and guardians regarding scheduling, progress, and other updates.
- Manage payments and billing.
- Comply with legal and regulatory requirements.
We will not use your personal information for purposes unrelated to our services without your consent.
3. Disclosure of Personal Information
We may disclose personal information:
- To tutors employed by or contracted to us for the purpose of providing services.
- To third-party service providers (e.g., payment processors) for administrative functions.
- When required by law or to comply with legal obligations.
We will not sell or share your personal information with third parties for marketing purposes.
4. Data Security
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorized access, modification, or disclosure. This includes secure storage, restricted access, and regularly updated security measures.
5. Access and Correction
You may request access to the personal information we hold about you or request corrections to ensure accuracy. To do so, contact us at admin@studysmartbayside.com.au. We may require verification of identity before granting access.
6. Retention of Information
We retain personal information only as long as necessary to fulfil the purposes for which it was collected or as required by law. Once no longer required, we securely delete or de-identify the information.
7. Use of Online Platforms
If we use online platforms for tutoring (e.g., video conferencing), we ensure compliance with relevant privacy and data protection laws. Users are encouraged to review the privacy policies of any third-party platforms used.
8. Changes to this Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updates will be posted on our website and are effective from the date of posting.
9. Contact Us
If you have questions, concerns, or complaints about your privacy or this Privacy Policy, please contact us:
Studysmart Bayside
admin@studysmartbayside.com.au
We will respond to your inquiry promptly and work to resolve any concerns.